Frequently Asked Questions About Our Bean Bag Chairs
- What are your bean bag chairs filled with?
Our Bean Bag Chairs are filled with virgin polystyrene beads. See below for details.
How long does it take for my bean bag chair to arrive?
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After you place an order, the bean bags are typically shipped out the next business day. We ship our products via FedEx Ground. On average, delivery time is (3-5 business days). See our shipping page for more detailed shipping information. When your order ships out, a FedEx tracking # will be sent to your e-mail address. Please note that during the busy Christmas holiday season, shipping times can take longer.
Is overnight or express shipping available for your products?
Express shipping service can be very expensive due to the size of the chairs (often several times higher than the cost of the bean bag chair). Due to the high cost of shipping, we do not offer express shipping at this time.
Do you ship to Alaska, Hawaii or Canada?-
Due to the extremely high shipping charges, usually much more than the product, we do not ship to Alaska, Hawaii or Canada at this time.
Do you ship overseas?
Again, due to the extremely high cost of shipping a large box, in this case many times more than cost of the product, we do not ship overseas at this time.
Do you ship PO boxes, APO/FPO military addresses?-
No. Due to the size of our products, we are unable to ship to PO boxes. We've tried to send to APO/FPO in the past, but we've had to discontinue due to delivery issues.
Can I get a discount for a large order?
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Yes. If you need to order 10 or more bean bag chairs for corporate promotions, seminars, parties, churches, or large events, please contact us for special pricing. We offer substantially discounted prices for large orders or corporate events.
Do you accept purchase orders?
No, currently we only accept Visa, MasterCard, American Express, Discover, check, or PayPal
Do you have a catalog?
No, our entire inventory is online.
Can I be a dealer?
We no longer have a dealer program.
What do I do if my package is damaged?
- If a Bean Bag Chair package has been delivered with noticeable exterior damage please inspect the item before accepting. If the package has been accepted or was left at the delivery location we must be notified of the damage within 10 business days of delivery. This allows us to assist in filing a claim with the freight company for the damaged product. After the 10 day period, The Bean Chair.com will not be held responsible for damages.If the package has been lost or stolen we will file a claim with the carrier and a replacement Bean Bag Chair will be shipped out immediately.
How do I cancel my order?
Due to our fast handling and shipping time, any cancellations must be received within 24 hours via e-mail or by using our Contact Us page. Any order canceled after the item leaves our warehouse, will be refunded less our cost to ship the item to you and a $15 restock fee. Even though we offer free shipping there is a shipping charge, usually $30 - $40 per carton. This is the industry standard for a carton this size.
- How large are the styrofoam beads in the bean bags?
The beads in our bean bag chairs are different sizes. The average size is around pea-sized.
Are the beads in your products virgin beads?-
All of our Bean Bag Chairs use virgin polystyrene beads as filler. Virgin beads are polystyrene beads that are newly manufactured, not recycled. The advantages of virgin bead is that it lasts up to four times longer than polystyrene regrind and the shape is uniform.
The size of the virgin polystyrene beads
 Although the shape of the beads remains consistent, there can be a slight variance in size of each individual bead. On average the size is approximately the size of a pea or slightly larger. In the photo to the right, notice the size of the filler compared with a dime. Also, the bead shapes are not perfectly spherical. The shape is a slightly rounded cylindrical shape. The sturdy shapes help the bean bag chairs maintain their shape after heavy use. How are the beads created?
Small PVC pellets that look like grains of rice are put in a special machine that injects high-temperature steam. The steam causes the small pellets to expand to about the size of peas. After the beads have cooled, they are ready to be used as bean bag chair filler. The finished beads are stored in overhead canopies and are gravity-fed into the bean bag chairs during the manufacturing process.
How do I remove the childproof safety lock?
All of the bags on our website contain a safety lock/zipper. The purpose of this is to prevent small children from opening the bean bag chair. Follow the instructions below to open the bean bag chair for the purpose of adding or removing polystyrene filler beans.
1. Take a small paper-clip and slightly bend the prong outward. (diagram below)
2. Thread the paper clip through the hole on the zipper latch.
3. Pull the zipper open to reveal the second zipper.
4. Unzip the second zipper like an ordinary zipper.
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