|
TheBeanChair.com Store Policies
Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, American Express and Discover. We also accept personal checks (with a 10-day hold for the check to clear).
Shipping Time. The time needed to ship your Beanbag Chairs will vary depending on the shipment's location and the particular time of year. Customers should expect a 3-5 day delivery time.
Shipping Methods. Your Bean Bag Chair will be shipped using FedEx ground. In addition, all Bean Bag Chairs will be shipped directly from the factory to our customers.
Damaged Shipments. Any damaged Bean Bag Chairs from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused to the Beanbag Chairs by the freight carrier.
Manufacturers Defects. If any Beanbag Chairs appear to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first have a Return Authorization Number. No Bean Bag Chair will be accepted without a Return Authorization Number written clearly on the package.
It is important that you determine whether your Beanbag Chairs are defective against workmanship or simply a product of abuse. Please use the following information in your determination.
From time to time we have a defective Bean Bag, typically due to bad sewing, or poor printing. If the item is indeed defective, please notify The Bean Chair.com immediately for instructions. If any Beanbag Chairs have been shipped incorrectly, please notify us as well.
If any Beanbag Chairs have been abused and you wish for them to be repaired, please empty the bean bag of its contents. You can then ship the empty bean bag to us along with a letter including the PO# and the address for the return of the repaired empty Bean Bag Chair. You are is responsible for all freight. Please note your card will be charged a $30.00 repair charge.
Below are two pictures of a Bean Bag Chair bottom seam.
Defective Stitching:
Note this seam is defective because the stitching has broken or skipped and began to unravel. Notice the visible needle punctures where the seam would attach.
Seam Abuse:
Note this seam is caused from abuse. The vinyl has given way, stretched, due to excessive tension placed on the bottom. Children jumping repeatedly onto their Bean Bag Chairs often causes this.
Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You have 30 days from the ship date to receive refunds. You must email the refund request to Kevin@TheBeanChair.com (with "RETURN" in the subject field), at which time the Bean Bag Chair return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Bean Bag Chair Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
If you received any Beanbag Chairs other than initially purchased, the item must be returned with the following:
· All original contents (Bean Bag Chair, Bean Bag Chair Filling, and Protective Plastic Bag).
· Original packaging.
· Original invoice or receipt.
Once a return is authorized by our return department you should:
- Return the Bean Bag Chair to the address given to you by our return department.
- Write the Bean Bag Chair Return Authorization Number clearly on the box or package.
-
Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for returned Bean Bag Chairs that do not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any Beanbag Chairs you purchase from us.
Your #1 Online Bean Bag Chair Store!
KID SAFE!! LARGE SIZE... 30" x 30" x 36" FREE SHIPPING!!
"The Perfect Size For Children, Teenagers & Young Adults"
"Back To Inventory"
We Sell Only Bean Bags FREE SHIPPING!! On Every Bean Bag Chair
|